Escalation Matrix – Complaint Resolution Process
Bank is committed to provide you with excellent service. If you have any complaints & suggestions,the process to be followed is as under:
1. Process for Complaints to be lodged at the Branch
Please contact branch & submit your complaint at branch to the below officials:
- Dy. Branch Head / Branch Head
- A Complaint / Suggestion box is available at the Branch. You may drop your complaints / suggestions into the same.
- A Complaint register is also available at the Branch, you may make use of the same.
- A resolution to your complaint will be provided within 15 (fifteen) days.
2. Escalation to Bank (Website / Email)
In case the complaint remains unresolved or customer is not satisfied with branch reply he/she can lodge a complaint at the link on the Bank’s website www.bharatbank.bank.in or by email to feedback@bharatbank.bank.in
- You will receive a complaint reference number.
- A resolution to your complaint will be provided within 8 (eight) days.
3. Escalation to Principal Nodal Officer
If the complaint still remains unresolved or customer is not satisfied with reply, he/she can contact Principal Nodal Officer within 7 days:
| Name | Telephone No | Mail ID |
|---|---|---|
| Ms Naina M. Salian | 02248247 808 | nodalofficer@bharatbank.bank.in |
| Address | Bharat Co-operative Bank (Mumbai) Ltd. 4th Floor, Brijwasi Estate, Opp. Udyog Bhavan, Sonawala Road, Goregaon (E) Mumbai – 400063 Tel no: 022 48247800 | |
If after having followed steps mentioned above, the issue still remains unresolved or if the complainant has not received response within 30 days of lodging a complaint, the complainant may approach the Banking Ombudsman appointed by the Reserve Bank of India at: https://cms.rbi.org.in
Bank is at your service and would like to help you serve better. You can reach out to below officials:
| Name | Telephone No. | Email ID |
|---|---|---|
|
Mr. Ravindra Kunder (Mangaluru Office - Loan related queries) |
0820-2525620 | bcbsouthern@bharatbank.bank.in |
|
Mr. Muralidhar Kotian (Bengaluru Office - Loan related queries) |
080-22127203 | k.h.road@bharatbank.bank.in |
|
Mr. Purnesh Karkera (Mumbai Office - Loan related queries) |
022-62849318 | credit@bharatbank.bank.in |
|
Ms. Leena Dev Pujary (Mumbai Office - Forex related queries) |
022 6189 0242 | ibd@bharatbank.bank.in |